Questions people ask us. If you've got a question not answered here please e-mail us.
ARE THERE ANY HEALTH RESTRICTIONS?
RIB rides may not be suitable for people with back or neck problems or pregnant women. The decision really depends on the conditions on the day - if it's rough it's probably best not to but if the sea's fairly smooth then we can sit you in the best place in the boat for maximum comfort.
If in doubt, call us beforehand on 713031.
ARE THERE ANY AGE RESTRICTIONS?
We've taken people of all ages and they've all had the time of their lives.
Children from age 3 up are welcome, provided they are sitting next to an adult.
We have children's and infants' lifejackets.
On all our tariffs, children are those aged under 12 years.
We take children from age 3 up, provided they are sitting alonside an adult.
HOW SAFE IS YOUR RIB?
Risk assessments have been carried out on everything we do. Comprehensive safety equipment is carried on the vessel, including liferafts, lifejackets and firefighting equipment, in accordance with Maritime and Coastguard Authority regulations. A full safety briefing is conducted at the commencement of each trip. The crew are fully trained in first aid and safety procedures. The vessel has state-of-the-art navigation equipment and is in constant radio contact with the shore. We are fully insured for passenger liability.
The inflatable part of the vessel has seven separate air compartments making it virtually unsinkable.
DO I NEED ANY SPECIAL CLOTHING?
Our RIB is a fast, open boat.
We provide lifejackets and, when necessary, waterproofs. Even on a summer's day it's often chilly on the sea and we recommend you wear something warm.
Ladies - For your own safety please do not wear high heels, which may also damage the deck.
WHAT IF THE WEATHER’S TOO ROUGH TO TRAVEL?
In the event that weather conditions on the route are likely to make the passage dangerous or unreasonably uncomfortable we may have to cancel the trip. We will normally notify you on your mobile. In such cases, you will be offered a full refund or an alternative booking.
CAN I CHANGE MY BOOKING?
Of course. Provided you let us know by e-mailing us at least 48 hours before, we'll try to you fix up with a suitable alternative trip without any extra charge. After that we charge a change fee as we are unlikely to be able to re-sell your seats. For full details see our Conditions of Carriage.
WHAT IF I WANT TO CANCEL?
No problem. You can cancel your booking by e-mailing us any time up to 48 hours before your scheduled departure. After this we're afraid we'll have to charge you because there's little chance of us re-selling the space. For full details see our Conditions of Carriage.
WHAT IF I MISS THE BOAT?
Sorry, but, no refund will be made to passengers who do not present themselves at the departure point in time to board the trip they have booked.
There's always a possibility that a trip you've booked will have to be cancelled for weather or technical reasons. In these cases our liability is limited to refunding you the cost of your ticket. We cannot be held responsible for other consequences of such delay or cancellation and recommend you have adequate travel insurance.
If you're lucky enough to have a gift voucher all you have to do is choose your trip on the booking section and use the code number when booking.
All our vouchers have a validity date printed on them. Except in exceptional circumstances we will not honour vouchers beyond the validity date.
Thursday, June 23, 2016
IS THERE A MINIMUM NUMBER OF PASSENGERS?
We reserve the right to set a minimum of 6 passengers on certain cruises at our discretion.
IS THERE A TOILET ON BOARD?
CAN I BRING A PET?
We have no room for pets but will happily arrange for a guide dog to accompany you if necessary.
DO YOU HAVE DISABLED FACILITIES?
We can accommodate passengers with moderate disability, provided they are able to embark and disembark. We regret we have no facilities for wheelchairs.
DO YOU CHARGE FOR USING A CREDIT OR DEBIT CARD?
IS SMOKING ALLOWED?
No - the boat runs on petrol!
We believe that excessive drinking of alcohol and the sea don't mix.
On our trips we do not allow the consumption of alcohol.
On private charters it's a bit more relaxed, but we don't encourage booze cruises.
The Captain may refuse boarding to anyone he believes may put himself, other passsengers or the vessel at risk due to excessive consumption of alcohol.
DO THE CREW HAVE ANY LANGUAGES?
They know some words, but not necessarily in the right order.
WHAT'S A RIB?
A RIB is a rigid-hulled inflatable boat. A RIB has a rigid hull which gives it strength and stability, combined with an inflatable collar which makes it safe and virtually unsinkable as well as limiting roll.
The first RIB was conceived, designed, and built at Atlantic College in Wales, known for its outdoor pursuits curriculum. It has since become the foremost type of vessel for inshore rescue, being used extensively by our own RNLI and throughout the world.
See the RIB story for more,
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Hanois Hornet is here!
We've just taken delivery of a second RIB to cope with increasing demand for cruises and charters. Hanois Hornet read more »View All News +